FAQ
Frequently Asked Questions (FAQ)
1. What types of products do you sell?
We offer a wide range of metaphysical items, including crystals, tarot cards, incense, essential oils, candles, and spiritual books. We also carry handmade jewelry and wellness products.
2. How do I know which crystal is right for me?
Choosing a crystal can be a personal journey! We recommend exploring our crystal guide on the website or visiting our Instagram page for insights. Trust your intuition; often, the crystal that draws you in is the one you need.
3. Where do you ship?
We ship to anywhere within the contiguous United States.
4. What is your return policy?
We do not accept returns at this time. However, if there is a problem with the condition of your purchased item(s) please send an email to Opalmoonmetaphysical@gmail.com and we will be happy to assist you.
5. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our shipping provider.
6. When will my order be shipped?
Orders will be shipped within 2-3 business days of being received.
7. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations! They make perfect gifts for friends and loved ones interested in metaphysical practices.
8. Can I get personalized recommendations?
Absolutely! Feel free to reach out via email (Opalmoonmetaphysical@gmail.com) or social media. We love helping customers find the perfect products for their needs.
9. Do you have a physical store?
Currently, we operate online and at open aire markets, but we’re always here to assist you virtually! Sign up for our newsletter and follow us on Instagram for updates on pop-up events.
10. How can I contact customer service?
You can reach us by email at Opalmoonmetaphysical@gmail.com. We aim to respond within 24-48 hours.
11. Do you offer workshops or classes?
Because we are primarily an online shop, we currently do not offer classes or workshops. However, we would like to offer classes in the future. Please subscribe to our emails for updates about future events.